Receive a private, COMPLIMENTARY confidential consultation with Medical Spa Administrator, Certified Cosmetic Injector and Certified Laser Technician, Ashley Bollinger. No need to even leave your home!
What is a virtual consultation?
A virtual consultation is exactly what its name suggests – a consultation between you and a member of our expert aesthetic team from the comfort and safety of your home! Utilizing virtual consults allows us to provide highly accurate and personalized recommendations to clients. When you contact us for a consult we will provide you with a date, time, and doxy link. Once you connect, Ashley will ask you pertinent questions about your motivations for specific treatments and services as part of the consultation process. We may ask you provide supplemental photos as part of our assessment. This will enable us to make an accurate treatment or product recommendation. The telephone consultation will also allow us to explain more about what you can expect from each treatment and answer any questions that you may have.
BONUS + This will shorten your timeline to treatment, meaning that we can schedule you before we even end the call!
Client Quick Start Guide
BEFORE YOU BEGIN:
+Make sure you are in a private, quiet setting with reliable Wi-Fi or cellular service.
+Follow this link to review the Client Quick Start Guide (page 1 + page 2).
Call 563.345.5477 or INQUIRE HERE to schedule!
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CONDUCTING YOUR VISIT
1. Locate your email or text message from Revive at The Group containing your visit link:
+ If you do not see an email from Revive at The Group, check your junk/spam folder.
+ If you still do not see an email from The Group or have not received a text message, please locate your web browser and type in the following URL www.doxy.me/reviveatthegroup.
+ If you are still experiencing difficulties, please reach out to our office at 563.345.5477.
2. Click the secure link in the email/text to see your provider.
3. You will be taken to a welcome page and asked to enter your first and last name.
4. Once you have entered your name, click check-in. Your provider, or member of your care team, will connect with you as soon as they are ready.
5. Click the message icon at the right of your providers name to send a message to your care team.
6. Once you have finished your visit, click the phone icon.
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TO JOIN VISIT
TO JOIN VISIT
+Clients join via emailed or texted link.
+No app needed.
AUDIO & VIDEO NEEDS
+Device must have front-facing camera.
+Allow browser access to camera and microphone.
+Earphones must have a microphone.
+Turn device volume up.
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DEVICE & CONNECTION GUIDE
AUDIO & VIDEO NEEDS
+Device must have front-facing camera.
+Allow browser access to camera and microphone.
+Earphones must have a microphone.
+Turn device volume up.
DEVICE & CONNECTION GUIDE
If you are experiencing issues connecting, please review the following:
COMPUTER LAPTOP:
Update your browser to the most recent version of Google Chrome, Firefox, or Safari.
Please note: Internet Explorer and Microsoft Edge are NOT supported.
ANDROID:
Update your device to the most recent operating system (version 8 or later).
iPHONE/iPAD:
Make sure you are using an iPhone 6, or later.
Update your device to the most recent operating system (version 11 or later).
INTERNET & WIFI
We recommend using a secure and private internet connection (or cellular service on your mobile device). If you are in a corporate office, firewalls often block the video connection. Turn off Wi-Fi and refresh your page on a cellular device, or try another secure Wi-Fi network on your computer.
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NEED HELP?!
If you are still experiencing difficulties, please reach out to our office at 563.345.5477.
If you have questions regarding your skincare needs or scheduling, please contact our office directly at 563.345.5477. Our current attendance policies apply to virtual consultations.
You may also find it helpful to use our online FAQs. Visit these pages to find definitions and descriptions of terms, procedures, other information intended to answer some basic questions you may have.