All clients will be required to abide by the following precautionary measures:
1. Hands-free check-in and check-out will be implemented. Consent forms must be completed prior to arrival. Forms, payment, and reward point redemption must be completed online from your own personal device. If forms are not complete upon arrival, you will be instructed to reschedule your appointment. NEW COVID-19 Consent Form
2. All clients are required to bring and wear their own mask. Proper Personal Protective Equipment (PPE) will be worn by all clients and staff.
3. Each client must undergo a temperature check and risk assessment screening prior to check-in. Please arrive 15-min. prior to your scheduled appiontment time. Immediatly following the temperature check and screening, each client will then be instructed to wash their hands prior to approaching the front desk. All clients must maintain social distancing by utilizing the social distancing indicators.
We are not allowing walk-ins at this time. Those that wish to purchase treatments, services, skincare products and/or makeup must call or email to arrange purchase and pickup.
If you have an appointment, help us keep our clients, staff, and physicians safe and lower the risk of Influenza and COVID-19 (Coronavirus) by following these precautions:
- If you are sick, have a fever, cough, or have been diagnosed with any respiratory illness in the past 5 days, we ask that you reschedule your appointment.
- Please do not bring anyone with you to your appointment. We will not allow visitors or children at this time.
- As part of our COVID-19 protocol, all clients will undergo a TEMPERATURE CHECK and RISK ASSESSMENT SCREENING prior to check-in. The following questions will be asked:
1. Are you sick or experiencing a cough, shortness of breath, or fever?
2. Have you been tested for COVID-19 or awaiting results of a COVID-19 test?
3. Have you had close contact with a person that is laboratory confirmed to be infected with COVID-19 within the last 14 days?
If your response is yes to any of these questions we will ask that you reschedule your appointment. If you have questions, please ask!
-->NEW to Revive, Virtual Complimentary Consultations!<--
Please know that, as a medical spa, we are taking every precaution to provide quality service in the safest possible manner. However, if you have questions or concerns regarding safety policies and procedures, please do not hesitate to reach out.
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Check-in Process
While we all work together to return to some sort of normalcy, we will be implementing some necessary changes to help keep everyone safe and healthy. Here are just a few of the MANY precautions we will take at Revive:⠀
+ One to two days prior to your scheduled appointment, our Client Coordinator will reach out and ask you a few screening questions (new onset of cough/sore throat, elevated temperature, etc.). Those that answer YES to any of these questions will be asked to reschedule their appointment after they have been symptom free for 14 days.
+ Family members, children, and friends will not be permitted to accompany you to your treatment. No visitors at this time.
+ All clients and staff will be instructed to wear PPE. Please bring your mask along to your appointment.
+ Upon arrival, one will undergo a temperature check and risk assessment screening. Once complete, one will be instructed to wash their hands.
+ We wear our masks for YOU. You wear your masks for US! Masks are one of the most important changes we will implement. They protect you and our team. Please wear a mask when entering our medical spa. If you don’t have a mask, let us know and we will reschedule.
+ Glass partitions have been installed at our front desk. Please remain behind the glass during the check-in and check-out process.
+ Hands-free checkin and checkout will be implemented. All paperwork and consents must be completed online prior to your scheduled appointment. Those that have yet to complete all paperwork prior to arrival will be asked to reschedule their appointment.
+ We have modified our scheduling system to include more space in-between clients. This will reduce the number of individuals in common areas and also allow for time to disinfect and prepare for the next appointment.
+ You won’t have access to our fun testers yet, but in place we will have samples! Don’t hesitate to ask for these. We love sending our clients home with new products to try.
+ Social distancing indicators have been placed throughout the lobby and holding room areas. For those that wish to remain in their vehicle until their scheduled appointment, we can text you when we are ready!
+ Please do not bring food or drinks with you into the building. Unfortunately, we will not be able to provide beverages to clients at this time. The drinking fountain will be out of order. Reading material will not be provided. Clients must bring and use their own pen or writing utensil.
+ All Brilliant Distinction or Aspire reward pts. must be completed on your own personal device. Ipads will not be available for check-in or check-out.
Questions or concerns? Send us an email at scheduling@reviveatthegroup.com or give us a call at 563.345.5477.
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Treatment Room Process
While we all work together to return to some sort of normalcy, we will be implementing some necessary changes to help keep everyone safe and healthy. Here are just a few of the MANY precautions we will take at Revive:⠀
+ Every client room will be sanitized in-between each appointment. Gloves will be worn during the sanitation process.
+ Revive employees conducting services will wear proper PPE throughout your entire visit.
+ Though we would LOVE to welcome you with open arms, LITERALLY, we must refrain from hugging or shaking hands at this time.
+ Paper will be utilized on all injection room tables and replaced immediatly following each visit.
+ Blankets, rugs, and bed-layering will not be allowed at this time. Our team will use sheets during treatments and replace immediatly following. FUN FACT: we have heated beds!
+ If your treatment requires that you remove your mask, we will provide a paper bag in which you can place the mask until your visit is complete.
+ To avoid cross-contamination, our team will prep for each client prior to their arrival. All oils, serums, and products will be placed into disposable sample containers.
+ Revive team members will wash their hands for 20 seconds prior to and immediatly following each treatment for non-gloved procedures (i.e. facials, massage).
+ All complimentary treatment and service consulations will be completed virtually. Ask for details!
+ There will be no returns on skincare products or makeup at this time. We can provide samples, but there will not be any on-sight makeup or skincare product testing. If you need a sample, please ask!
Questions or concerns? Send us an email at scheduling@reviveatthegroup.com or give us a call at 563.345.5477.
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Check-out Process
While we all work together to return to some sort of normalcy, we will be implementing some necessary changes to help keep everyone safe and healthy. Here are just a few of the MANY precautions we will take at Revive:⠀
+ Glass partitions have been installed at our front desk. Please remain behind the glass.
+ Social distancing indicators will be placed throughout the lobby and holding areas. Please follow these as you check-out and exit the building.
+ Hands-free check-in and check-out will be required. We will not accept checks or cash at this time in an effort to avoid cross-contamination. We will require a card be on file for all payments. Rest assured your card will not be charged or processed unless we communicate this to you.
+ All Brilliant Distinction or Aspire Rewards pts. must be completed prior to your scheduled appointment or at checkout, using your own personal device. Revive iPads will not be available for check-in or check-out.
+ Skincare products and makeup WILL be availble for purchase! A Revive team member will gather the requested item(s) for you. You won’t have access to our fun testers yet, but in place we will have samples! Don’t hesitate to ask for these. We love sending our clients home with new products to try! There will be no returns on skincare products or makeup at this time.
Questions or concerns? Send us an email at scheduling@reviveatthegroup.com or give us a call at 563.345.5477.
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Rescheduled Due to Illness
Those clients who were instructed to reschedule an appointment, please contact our Revive office at 563.345.5477 if you experience the following:
+ If your symptoms persist within 72 hours of your rescheduled appointment
+ If you have tested positive for COVID-19
+ If your symptoms have worsened
We may need to, once again, reschedule your appointment.
SICK CLIENTS
These specific instructions have been put into place for sick clients to communicate efficiently with healthcare professionals for community care., while containing the spread of the virus and assure the safety of clients, staff, and the community at large.
1. Call your primary care physician first. If you are unable to reach your primary care physician, or if you DON'T HAVE ONE move to the second step.
2. Connect with a Genesis provider through your smartphone, tablet, or computer through an e-visit Virtual Care at www.genesishealth.com/virtual or on the Genesis Care Now app on your phone.
3. Call the Genesis COVID-19 hotline at 563.421.3820. The line will be open from 8AM to 8PM Sunday through Saturday.
We understand these are uncertain times, but we are here for you and we are working very hard in our practice to stay on top of the situation in an effort to keep our patients safe and provide the best care possible. We appreciate you.