If you have an upcoming appointment, help us keep our clients, staff, and physicians safe and lower the risk of influenza and COVID-19 by following these precautions:
- Please arrive 15-min. prior to your scheduled appointment time. Hands-free check-in and check-out will be implemented. Consent forms must be completed prior to arrival. Forms, payment, and reward point redemption must be completed online within your Client Portal, from your own personal device. If forms are not complete upon arrival, you will be instructed to reschedule your appointment. CLIENT PORTAL FORMS HOW-TO VIDEO
- In addition, we will be enforcing our 'No Show Policy' which requires a 24-hour cancellation notice if you are unable to make your appointment. A fifty-dollar ($50.00) appointment fee will be charged to your account if 24-hour notice is not given. Please note that if proper notice is given the fifty-dollar ($50.00) appointment fee may be waived. Thank you for understanding.
- As part of our COVID-19 medical protocol, all clients will be required to wear a mask and complete the following risk assessment screening questions:
- Are you currently ill i.e.: experiencing fever, headache, cough, shortness of breath, or new loss of taste or smell?
- In the last 14 days, have you been tested for COVID-19?
- In the last 14 days, have you been around anyone who has tested positive for COVID-19?
- In the last 14 days, have you been advised to self-quarantine?
If you have answered YES to any of the above questions, please call our office at 563.345.5477. We may ask that you reschedule your appointment.
We are allowing two visitors at this time. However, please do not bring children with you to your appointment.
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CLIENT PORTAL
Client Portal How-To Video
Client Portal Forms HOW-TO Video
Please know that, as a medical spa, we are taking every precaution to provide quality service in the safest possible manner. However, if you have questions or concerns regarding safety policies and procedures, please do not hesitate to reach out at 563.345.5477.
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Check-in Process
- One to two days prior to your scheduled appointment, our Client Coordinator will reach out and ask you a few screening questions. Those that answer YES to any of these questions will be asked to reschedule their appointment.
- All clients and staff will be instructed to wear PPE. Please bring your mask along to your appointment. If you don’t have a mask, let us know and we will reschedule.
- Hands-free check-in and checkout will be implemented. All paperwork and consent forms must be completed online prior to your scheduled appointment. Those that have yet to complete all paperwork prior to arrival will be asked to reschedule their appointment.
- All Brilliant Distinction or Aspire reward pts. must be completed on your own personal device. Ipads will not be available for check-in or check-out.
Questions or concerns? Send us an email at scheduling@reviveatthegroup.com or give us a call at 563.345.5477.
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Treatment Room Process
- Every client room will be sanitized in-between each appointment. Gloves will be worn during the sanitation process.
- Revive employees conducting services will wear proper PPE throughout your entire visit.
- Paper will be utilized on all injection room tables and replaced immediately following each visit.
- OPTIONS! Complimentary treatment and service consultations can be completed virtually. LEARN MORE
- There will be no returns on skincare products or makeup. All product sales are final. If there is an issue with a product, we may consider redeeming it for in-store credit. If you need a sample, please ask!
Questions or concerns? Send us an email at scheduling@reviveatthegroup.com or give us a call at 563.345.5477.
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Check-out Process
- Hands-free check-in and check-out will be required. We will not accept checks or cash at this time in an effort to avoid cross-contamination. We will require a card to be placed on file for all payments. Rest assured your card will not be charged or processed unless we communicate this to you.
- All Brilliant Distinction or Aspire Rewards pts. must be completed prior to your scheduled appointment or at checkout, using your own personal device. Revive iPads will not be available for check-in or check-out.
- Skincare products and makeup WILL be available for purchase! If you are interested in makeup, we have samples! Don’t hesitate to ask for these. We love sending our clients home with new products to try! Also, the majority of our products are NOW AVAILABLE for purchase online! REVIVE STORE All product sales are final. There will be no returns on skincare products or makeup. If there is an issue with a product, we may consider redeeming it for in-store credit.
Questions or concerns? Send us an email at scheduling@reviveatthegroup.com or give us a call at 563.345.5477.
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Rescheduled Due to Illness
Those clients who were instructed to reschedule an appointment, please contact our Revive office at 563.345.5477 if you experience the following:
- If your symptoms persist within 72 hours of your rescheduled appointment
- If you have tested positive for COVID-19
- If your symptoms have worsened
We may need to, once again, reschedule your appointment.
SICK CLIENTS
These specific instructions have been put into place for sick clients to communicate efficiently with healthcare professionals for community care., while containing the spread of the virus and assure the safety of clients, staff, and the community at large.
1. Call your primary care physician first. If you are unable to reach your primary care physician, or if you DON'T HAVE ONE move to the second step.
2. Connect with a Genesis provider through your smartphone, tablet, or computer through an e-visit Virtual Care at www.genesishealth.com/virtual or on the Genesis Care Now app on your phone.
3. Call the Genesis COVID-19 hotline at 563.421.3820. The line will be open from 8AM to 8PM Sunday through Saturday.
We understand these are uncertain times, but we are here for you and we are working very hard in our practice to stay on top of the situation in an effort to keep our patients safe and provide the best care possible. We appreciate you.