Important Notice About Appointment Attendance
Effective 4/1/23
Clients will be notified of the “Appointment Attendance Policy” at the time of initial registration. All clients must leave a credit card on file to reserve appointments. As a courtesy to our staff and other clients, we require a minimum of 24-hour advance notice of all appointment reschedules or cancellations. Clients who fail to present for a scheduled appointment without contacting the practice to reschedule or cancel the appointment 24 hours in advance will be considered a “no-show.” Three “no-shows” may result in termination from our practice.
When you cancel or reschedule on short notice, we not only lose your business but the potential business of other clients that desired treatments at our spa. Therefore, we ask for your consideration and that you kindly give us a 24-hour notice if you are unable to keep your appointment or need to reschedule your service for any reason. A fifty-dollar ($50.00) appointment fee will be charged to your account if 24-hour notice is not given for all reschedules or cancellations.
Implementation
If a client fails to be compliant with our policy the following steps may be taken:
- 1st & 2nd Occurrence - Client will be charged a $50 cancellation fee.
- 3rd Occurrence - At our discretion, client may receive a termination letter from our care in the mail. Client will be charged a $50 cancellation fee.
Refund Policy
All spa sales are final. Treatment packages are non-refundable, non-transferable, and non-exchangeable. Under no circumstances will refunds be issued for services rendered. The exception for a refund on services yet rendered will only occur if there is a valid medical reason as to why you cannot utilize the medical spa service that you purchased. We will then allow you to use your remaining balance towards other services of equal value. The only time we will provide a refund for packages or purchases yet rendered is if your complaint is accompanied by a practicing physician's note, explaining your medically inclined inability to utilize the service within 6 months of the purchase date of said service, at which point we will present you with a 50% refund of the original service purchase price.
In the event that there is an allergic reaction to a product you purchased from us, you may exchange it within 14 days of the original purchase date for spa credit. Requests must accompany a valid receipt for an exchange or credit.