Created by potrace 1.15, written by Peter Selinger 2001-2017563.345.5477

Important Notice About Appointment Attendance

Effective 2017

Clients will be notified of the “Appointment Attendance Policy” at the time of initial registration. All clients must leave a credit card on file to reserve appointments. Clients who fail to present for a scheduled appointment without contacting the practice to cancel the appointment 24-hours in advance will be considered a “no show.” Three “no shows” may result in termination from our practice. 

When you cancel or reschedule on short notice, other clients that needed treatment cannot be seen and that time is wasted. Therefore, we ask for your consideration and that you kindly give us 24-hour notice if you are unable to keep your appointment. A fifty dollar ($50.00) appointment fee will be charged to your account if 24-hour notice is not given. Please note that if proper notice is given the fifty-dollar ($50.00) appointment fee may be waived.

Implementation

If a client fails to be compliant with our policy the following steps may be taken:

  • 1st Occurrence - Client will be called within 24 hours and notified of missed appointment. 
  • 2nd Occurrence - Client will be called within 24 hours and notified of missed appointment. Client will be charged a $50 cancelation fee.
  • 3rd Occurrence - At our discretion, client may receive a termination letter from our care in the mail. Client will be charged a $50 cancelation fee.

At our practice, we understand that certain circumstances may cause you to cancel your appointments. Our practice firmly believes that good a physician/client relationship is based upon understanding and good communication. Please feel free to contact our office about any questions you may have about our Appointment Attendance Policy at 563-355-1853 Ext. 8.

Refund Policy

If for any reason you are not satisfied with a product or in the event that there is an allergic reaction to the product you purchased from us, you may exchange it within 14 days of the original purchase date for spa credit. Requests must accompany a valid receipt for an exchange or credit.  

All spa sales are final. Treatment packages are non-refundable, non-transferable, and non-exchangeable. Under no circumstances will refunds be issued for services rendered. The exception for a refund on services yet rendered will only occur if there is a valid medical reason as to why you cannot utilize the medical spa service that you purchased. We will then allow you to use your remaining balance towards other services of equal value. The only time we will provide a refund for packages or purchases yet rendered is if your complaint is accompanied by a practicing physicians note, explaining your medically inclined inability to utilize the service within 6 months of the purchase date of said service, at which point we will present you with a 50% refund of the original service purchase price. 

What Our Clients Say

Wow! - is all I have to say! Big city level of service. Any treatment I've had here so far was top notch and every staff member I've worked with was super knowledgeable, professional and made sure I was comfortable.

– Sarah

Revive Spa is the best place for skincare. The team is knowledgeable, experienced and friendly. My skin receives compliments quite often because of Karla and her team at Revive!

– Desiree

You cannot go wrong with Revive at The Group! The staff are incredibly experienced and very friendly. When I began getting aesthetic treatments, I knew I needed to go to a place I trusted. Thank you for the best experience as a first time client of aesthetic treatments and Botox!

– Ashley

I have been getting Xtreme Eyelash extensions done by the fabulous Ashley Hempel. The atmosphere at Revive at the Group is so calming and relaxing. Ashley has such attention to detail and I LOVE my lashes. She is amazing!

– Trista

I was really impressed with how Ashley mapped out my face before she injected my Botox. I have had Botox at other places and have never experienced this. Her experience and treatment process truly put me at ease during my appointment. I will definitely be back!

– Reece

I have been visiting their aesthetician - Gaynor Revell - and am very happy with the service and the results. They really care about you and how you feel. A great range of services from qualified, knowledgeable staff.

– Liz

Ashley and Mary were great! She spent time with me. She answered all of my questions since this was my first time getting injectables. She really analyzed what would be the best options for me based on my concerns. The results were awesome. I felt like in 2-3 days I could already notice a difference. After two weeks the results were remarkable. I definitely recommend others to consult with Ashley or Mary and take advantage of Revive's great new client discount!

– Anita

Wonderful professional services in a tranquil, relaxing atmosphere... I have been trusting my skin to Karla Carpenter for over 15 years and wouldn't go anywhere else but to her and her team of aestheticians!

– Ellen

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