Important Notice About Appointment Attendance
Effective May 16, 2016
Patients will be notified of the “Appointment Attendance Policy” at the time of initial registration. Patients who fail to present for a scheduled appointment without contacting the practice to cancel the appointment will be considered a “no show.” Three “no shows” in a 12-month period may result in termination from our practice. Patients with multiple canceled appointments in a row will also fall under our Appointment Attendance Policy.
When you cancel or reschedule on short notice, other patients that needed treatment cannot be seen and that time is wasted. Therefore, we ask for your consideration and that you kindly give us a 24-hour notice if you are unable to keep your appointments. A fifty dollar ($50.00) appointment fee may be charged to your account if 24-hour notice is not given. Please note that if proper notice is given, or a real emergency takes place the fifty-dollar ($50.00) appointment fee may be waived.
If a patient fails to be compliant with our policy the following steps may be taken:
- 1st Occurrence - Patient will be called within 24 hours and notified of missed appointment. Patient will be sent a letter and a reminder of our policy in the mail.
- 2nd Occurrence - Patient will be called within 24 hours and notified of missed appointment. Patient will be sent a letter in the mail stating that this is their second occurrence and any future missed appointments can result in termination from the practice.
- 3rd Occurrence - At our discretion, patient may receive a termination letter from our care in the mail.
At our practice, we understand that certain circumstances may cause you to cancel your appointments. Our practice firmly believes that good physician/patient relationship is based upon understanding and good communication. Please feel free to contact our office about any questions you may have about our Appointment Attendance Policy at 563-355-1853.
If for any reason you are not satisfied with a product or in the event that there is an allergic reaction to the product you purchased from us, you may exchange it within 14 days of the original purchase date for spa credit. Requests must accompany a valid receipt for an exchange or credit.
All spa sales are final. Treatment packages are non-refundable, non-transferable, and non-exchangeable. Under no circumstances will refunds be issued for services rendered. The exception for a refund on services yet rendered will only occur if there is a valid medical reason as to why you cannot utilize the medical spa service that you purchased. We will then allow you to use your remaining balance towards other services of equal value. The only time we will provide a refund for packages or purchases yet rendered is if your complaint is accompanied by a practicing physicians note, explaining your medically inclined inability to utilize the service within 6 months of the purchase date of said service, at which point we will present you with a 50% refund of the original service purchase price.