Important Notice About Appointment Attendance
Effective 2017
Clients will be notified of the “Appointment Attendance Policy” at the time of initial registration. All clients must leave a credit card on file to reserve appointments. Clients who fail to present for a scheduled appointment without contacting the practice to cancel the appointment 24-hours in advance will be considered a “no show.” Three “no shows” may result in termination from our practice.
When you cancel or reschedule on short notice, other clients that needed treatment cannot be seen and that time is wasted. Therefore, we ask for your consideration and that you kindly give us a 24-hour notice if you are unable to keep your appointment. A fifty dollar ($50.00) appointment fee will be charged to your account if 24-hour notice is not given. Please note that if proper notice is given the fifty-dollar ($50.00) appointment fee may be waived.
Implementation
If a client fails to be compliant with our policy the following steps may be taken:
- 1st Occurrence - Client will be called within 24 hours and notified of missed appointment.
- 2nd Occurrence - Client will be called within 24 hours and notified of missed appointment. Client will be charged a $50 cancelation fee.
- 3rd Occurrence - At our discretion, client may receive a termination letter from our care in the mail. Client will be charged a $50 cancelation fee.
At our practice, we understand that certain circumstances may cause you to cancel your appointments. Our practice firmly believes that good a physician/client relationship is based upon understanding and good communication. Please feel free to contact our office with any questions you may have about our Appointment Attendance Policy at 563-355-1853 Ext. 8.
Refund Policy
If for any reason you are not satisfied with a product or in the event that there is an allergic reaction to the product you purchased from us, you may exchange it within 14 days of the original purchase date for spa credit. Requests must accompany a valid receipt for an exchange or credit.
All spa sales are final. Treatment packages are non-refundable, non-transferable, and non-exchangeable. Under no circumstances will refunds be issued for services rendered. The exception for a refund on services yet rendered will only occur if there is a valid medical reason as to why you cannot utilize the medical spa service that you purchased. We will then allow you to use your remaining balance towards other services of equal value. The only time we will provide a refund for packages or purchases yet rendered is if your complaint is accompanied by a practicing physicians note, explaining your medically inclined inability to utilize the service within 6 months of the purchase date of said service, at which point we will present you with a 50% refund of the original service purchase price.